General FAQ'S

What are your opening hours and what's a morning/afternoon session?

We are open Monday to Friday from 8:00am - 5:00pm. We are closed Saturdays, Sundays and public holidays. We are a little different to other groomers as we don't offer individual appointment time slots but rather a morning or afternoon session. Our morning session is drop off between 8:00-8:45am and pickup around lunchtime and our afternoon session is a 12:00-12:30pm drop off with a 4:45pm pickup. With offering these large slots it means your dog has time to settle and have a little play before we start the groom, it also gives owners flexibility as they don't have to rush back as soon as their dog is ready.

It will be my dog's first time at the Studio, is there anything I need to bring?

Our only requirement for new and existing clients is that all dogs are up to date with their C5 (yearly canine cough) vaccination. This is required of dogs for our grooming services and daycare. We do ask that your dog comes in on a lead, simply as we sometimes have non-social dogs in our reception area and we like everyone to stay safe. If you'r dog is staying for daycare you are welcome to bring along some lunch or treats if you wish, no need to bring toys as we have plenty here they can tear to bits!

What if I can no longer make my dogs appointment and need to cancel/reshedule?

We understand that things happen, and appointments can sneak up on you. This is why we will send you a text reminder/confirmation 48 hours prior to your appointment. It is important that you confirm your appointment with us. If you can no longer make the appointment, simply reply to the text, call or email us. Cancellations made less than 24hrs or no-shows will be charged 50% of the original service fee booked. If you have any questions, please contact the studio.

What is the C5 vaccination and why do you require all dogs be vaccinated?

Not only do vaccinations stop the spread of contagious illnesses and diseases, but they offer your dog protection against common bugs. In a daycare environment, where lots of dogs play in a communal space, it is critical that dogs are healthy to avoid the spread of viral infections. In some instances vaccination can prevent the spread of illnesses, and in other instances they can reduce the intensity of an illness if a dog is infected.

At The Dawg Studio, we require all dogs that attend to have the full C5 vaccination. We request proof of the vaccination before your dog’s first visit, and every year thereafter, as a confirmation that their vaccination is up-to-date.

The C5 vaccination protects against five of the most infectious and common canine illnesses:

Distemper: Causes fever, coughing, diarrhoea, vomiting, discharge from eyes and nose and sometimes seizures, loss of balance, blindness. It is a viral illness that is extremely contagious.
Hepatitis: Causes vomiting, diarrhoea, nausea, abdominal pain, bleeding around teeth and gums, ocular damage and possibly even liver failure.
Parvovirus: Causes severe and bloody diarrhoea that can be fatal in dogs under 2 years, lethargy, vomiting and fever.
Bordetella and Parainfluenza (commonly known as Kennel/Canine Cough): Causes a persistent “honking” cough which may last for weeks and at times can cause a pneumonia, runny nose, low fever lethargy and vomiting.

Whilst each Veterinary Clinic may offer a slightly different vaccination schedule, all dogs require an annual booster as the antibodies to the ‘Big 5” do not reliably last for longer than a 12 month period. In the case of canine cough, just like our human flu vaccination, the vaccine is unable to cover all of the existing strains of the virus and your dog can still unfortunately contract canine cough. However since the dog is vaccinated the symptoms are generally not as severe as if the dog was unvaccinated.

At The Dawg Studio, the welfare of your dog is paramount. We know that a healthy dog is a happy one.

Am I able to come out and have a look at the studio?

Of course! We always welcome people to come back behind the scenes if they wish to have a look around. It is just as important for you to be comfortable as your dog!