top of page
Grooming FAQ'S

When should my puppy come in for its first groom?


It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in two weeks after their last set of vaccinations.  During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.

For all puppies (especially first timers) we highly recommend checking out our 'Introduction to grooming' Packages!


How long does it take to groom my pet?

Approximate times for most services are 2-3 hours. The time taken will depend on the condition and length of your pooch’s hair, temperament of your dog and size.  We will contact you when your dawg is ready for pickup but you do not need to pickup till the end of their session (whether morning or afternoon) - See 'General FAQ's for more info. Please let our staff know on drop off if you would like your pooch as a priority groom or need them picked up by a certain time and we will do our best to have your dog ready. Alternatively if you would like your dog to spend some time on the floor socialising a bit before their groom we can do so as well! 


Will my dog be in put in a crate?

We do have caging options here at the studio however typically like to have the dogs on the floor with us as much as possible. Reasons that we would cage a dog would be:

- The dog is unsocial

- Recovering from an injury

- Is an elderly dog

- The dog has been put in 'time out' for cheeky playing manners 

- The dog needs a nap (typically our daycarer's at lunchtime)

- The dog is quite nervous/anxious and caging makes them feel safe

- Dogs awaiting collection and we don't want them the get dirty


For the most part if the dogs are happy and confident playing with each other in either of our daycare yards or in the groom room, we like to let them do so. Sometimes we seperate by size but we have found that lots of little dogs prefer big dogs and vise-versa, therefore we seperate by play-style and temperament. Of course if you would prefer your dog be caged your wishes will be respected. 


Do you use drying cages?

Yes, we do use drying cages where nessisary. Most of our dogs are dried fully by hand where possible. We use our drying cages for dogs that struggle to be dried (typically puppies) with our blast driers. We don't feel that it is nessisary to push a dog if they are clearly not comfortable and like to have an alternate less 'scary' option for dogs that do not cope with the drier. 

How often should I get my dog groomed? 

This is a great question and one that varies between 4-14 weeks depending on your dogs breed and hair type. Other factors that will determine your groom rotation will be: 


- How often you want to brush your dog? 

- Does your dogs coat mat easily? 

- What are your dogs day-to-day activities? (ie sleeping on the lounge/swimming/rolling in the grass)

- Time of year and if you dog feels the heat/cold


For a more personalised rotation chat feel free to call the studio on 62990032 or come on in and speak with one of our groomers - we'll ensure that we find the perfect rotation for your dog so that their coat is in great condition year round! 


Will my dog be muzzled?

We try our best not to use a muzzle unless absolutely nessesary. Play bites/mouthing/growling do not require a muzzle.
If a dog shows signs of a serious bite we will muzzle them, for both their own safety and ours, to prevent accident and injury and to help calm the dog. You will be told if we did need to use a muzzle and always let an owner know that muzzles are a tool we use if they express to us that their dog may be a biter on arrival. 

bottom of page