Aggressive Dogs - You must advise us if your dog is aggressive or has bitten before. We love dogs and will do our best to accommodate difficult dogs, but we do reserve the right to refuse to groom (or to cease grooming) aggressive dogs.

Fleas - For the health and safety of all pets in our care, if fleas are found on your dog,

a cleaning fee will be applied to cover the additional sanitation required. If a severe infestation is present, we may need to reschedule the groom once your dog has been treated at home or by your veterinarian.

Matted Fur - Your pets comfort and safety are out top priority. Any matting on your dog is non-negotiable and will be managed in the most humane way possible. We do not brush out matting, as this can cause pain and skin irritation. In such cases, your dog will be clipped short to remove the matting. Additional time, equipment wear, and sanitation may apply, and therefore an extra fee may be charged depending on the severity. We will contact you to discuss options before proceeding if your dog's coat requires significant mat removal.

Accidents and Indemnity - Your dog is our number one priority, however when dealing with dogs' accidents can sometimes occur. Dogs can be unpredictable, and grooming tools can be sharp. We will always advise you if an accident happens. In signing this form, you agree to indemnify The Dawg Studio, its owner(s), its employees and its contractors against any and all liabilities, damages and costs resulting from any service provided or injury (including death) to your pet(s) whether in our care or after our services have been completed.

Veterinary Care - In cases where immediate veterinary attention is required, we will make all attempts to contact you or your alternate emergency contact. In the event you cannot be contacted we will take your dog to the nearest veterinary hospital (Queanbeayan Vet Hospital) located on Yass Road. Any vet bills associated with pre-existing conditions, your pet being matted, anxious, aggressive or being elderly will be the responsibility of the owner.

Muzzles - Our policy is to only muzzle when necessary. Where a dog is anxious or aggressive, muzzles will be used to protect the groomer and to reduce the grooming time as to ensure minimal stress on your dog. Muzzles do not hurt the dog when properly applied.

Late Pickup  - We ask that your dog is picked up within the designated time window. Daycare fees or late fees may be imposed when dogs are not collected on time. We understand that some delays cannot be helped but advise clients that regular late pickups may result in a decision that we are not the salon for you.

Behaviour  - We value our clients and will always treat you with courtesy and respect. We ask that you do the same. Aggression or rudeness will not be tolerated.

Agreement - It is a condition that owners sign the terms of service form prior to thier appointment. By signing you agree to the Dawg Studio's terms of service outlined above.